Privacy Policy

Privacy and Security Statement
April 2015You may be asked to submit information to help us guide your inquiry or get back to you with answers or other information. This Privacy Statement is our effort to demonstrate our firm commitment to privacy. The following states the information gathering and distribution practices for the Web site you are visiting and similar sites for companies affiliated with RPG Corporation (“RPG”)

  1. Gathered Information. Your privacy is very important to RPG. RPG does not sell or rent personally identifiable information to third parties. Our site may sometimes ask you to give us contact information (such as your name, email and postal addresses), credit card information, and other unique identifiers. Contact information from the form is used to undertake steps necessary due to the form, process the request and contact you when necessary. The contact information is used to identify you, process your request and contact you in the event of an issue. RPG may use your personally identifiable information to deliver information that may be targeted to your interests, to improve our marketing and promotional efforts, to analyze site usage, and to improve our content and product offerings. RPG may use “profile information” to create aggregate reports (with information such as user demographics and traffic patterns) that can be shared with our business partners to create personalized content and services. In the event that the assets or stock of our company are sold in the future, the assets (which would include access to customer or other information gathered through this site) would be transferred to the new owner of the site and related business. Without limiting the above, RPG reserves the right to supply any required or appropriate information, as determined in RPG’s sole discretion, to local, state or federal officials in connection with any investigation relating to this site or its usage or content or the purported activities of users.
  2. External Links. This site may contain links to other sites not managed by RPG. RPG cannot be responsible for the privacy practices or the content of such other web sites.
  3. Security. This site has password protection, firewalls and other security measures in place to help prevent the loss, misuse, and alteration of information under our control. The purchasing functions of our web site were designed to provide you with a secure web environment. The entire checkout process has been secured using SSL (Secure Sockets Layers) technology. SSL technology, the industry standard, allows your computer and our server to communicate in an encrypted format. The SSL technology essentially scrambles your order information to prevent it from being read as it is transmitted over the Internet. To determine if your computer is in a secure environment verify that your URL address begins with “https://” rather than “http://” (http means Hyper Text Transport Protocol and https means HTTP with SSL). Also, if you are using Netscape Navigator™ (versions 3.0 and earlier), the broken key symbol in the lower left corner of your browser window will become a solid key in a secure environment. If you are using Netscape Communicator 4.0™ or higher, you will see a locked padlock symbol in a secure environment and an open padlock when you are not in a secure environment. When using Microsoft Internet Explorer™, you will see a padlock symbol at the bottom of your browser window when you are in a secure environment and no padlock when you are not in a secure environment. Some browsers may alert you that you are about to view pages over a secure connection. This means that you are entering a secure area in our web site. This should be reassuring since the secured areas are where credit card transactions take place. Click to continue and then look for the appropriate symbols described above. When you exit from a secure area, you may receive a similar alert, which informs you that you are leaving the secure area.
  4. Information Automatically Logged. We may use your IP address to help diagnose problems with our computer network server and to manage our site.
  5. Uses of E-mail Addresses. RPG and its affiliates may periodically send informational or promotional e-mail messages. You will not receive such e-mail messages unless, at the time you provided us with your e-mail address, you indicated that you wished to receive such e-mails. If you are asked for your e-mail address and not given the opportunity to opt-out of receiving additional information, then the e-mail address is to be used for the specific service you requested only and will be deleted when you request the service be discontinued. If you subscribe to receive e-mails and wish to stop receiving such e-mails, you may request discontinuation of e-mail messages by clicking on the "Unsubscribe" link on the e-mail you receive.
  6. Use of Cookies. Cookies are small text files that are placed on your computer's hard drive by our servers to identify your computer. Cookies should only be read by the server that placed them there and are unable to execute any code or virus. We may use cookies to recognize you when you visit our sites, to personalize your experience and generally to serve you better. For example, if you enter your name, address, telephone number, email address, ZIP code or other personally identifiable information on one of our forms, such information may be, but is not necessarily always, stored in a cookie so you do not have to enter this information again.
  7. Contacting the Web Site. If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, or if you want to report abuse or violation of this policy or the Terms, you can contact Legal Department at rprice@RPG.com. For technical questions and functionality related issues, please Customer Service for OUT! Pet Care 800-448-8552 out@rpgdirect.com and for (Simple Solution, Bags on Board or Vet’s Best) contact the The Bramton Company 800-272-6336 bramton@rpgdirect.com.

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